1 Overview

At tgdealsllc, we understand that timely delivery is essential for your business. We work with trusted shipping partners to ensure your orders arrive safely and on schedule. This policy explains our shipping procedures, delivery timeframes, and related costs.

If you have any questions about shipping, please contact us before placing your order.

2 Order Processing Times

Orders are processed and prepared for shipment within the following timeframes:

• Standard Orders: 1-3 business days from order confirmation.
• Custom Orders: 5-10 business days, depending on the complexity of the order.
• Bulk Orders: 7-14 business days, depending on the volume and specifications.

Processing times begin after payment has been confirmed and all order details have been verified. We will notify you if there are any delays.

3 Shipping Methods & Rates

We offer several shipping options to meet your needs. Shipping costs are calculated at checkout based on the following factors:

• Order Weight & Dimensions: Heavier or bulkier items may incur higher shipping costs.
• Destination: Domestic and international rates vary based on location.
• Shipping Method: Standard, expedited, and express options are available.

Domestic Shipping (USA):

• Standard Shipping: 3-7 business days — $9.99 or free on orders over $500.
• Expedited Shipping: 2-4 business days — $19.99.
• Express Shipping: 1-2 business days — $39.99.

International Shipping:

• Standard International: 7-14 business days — rates vary by destination.
• Express International: 5-7 business days — rates vary by destination.

Shipping rates are subject to change without notice. Please refer to the checkout page for accurate shipping costs.

4 Domestic Shipping (USA)

We ship to all 50 states, including Alaska, Hawaii, and US territories. Our domestic shipping options include:

• Standard (Ground): 3-7 business days with tracking.
• Expedited: 2-4 business days with tracking and insurance.
• Express: 1-2 business days with tracking, insurance, and signature confirmation.

We use USPS, UPS, and FedEx for domestic shipments. You will receive a tracking number once your order has shipped.

5 International Shipping

We are proud to serve customers worldwide. Our international shipping options include:

• Standard International: 7-14 business days with tracking (where available).
• Express International: 5-7 business days with tracking and insurance.

Important Notes for International Orders:

• Delivery times are estimates and may vary due to customs processing, local holidays, or other factors beyond our control.
• International shipments may be subject to customs duties, taxes, and import fees. These charges are the responsibility of the buyer.
• We are not responsible for delays caused by customs or local postal services.
• Some countries may have restrictions on textile imports. Please check your local regulations before placing an order.

6 Tracking Your Order

Once your order has been shipped, you will receive a confirmation email containing:

• A tracking number and a link to track your package.
• The name of the shipping carrier.
• An estimated delivery date.

You can also track your order by logging into your account on our website or by contacting our support team.

Please note that tracking information may take 24-48 hours to update after the package has been dispatched.

7 Delivery Timeframes

Estimated delivery times are provided for guidance only and are not guaranteed. Delivery may be affected by:

• Weather Conditions: Severe weather may delay shipments.
• Customs Clearance: International shipments may be held for customs inspection.
• Carrier Delays: Occasional delays may occur with shipping carriers.
• Public Holidays: Deliveries may be delayed during national holidays.

If your order has not arrived within the estimated timeframe, please contact us and we will investigate with the carrier.

8 Customs, Duties & Taxes

For international orders, the following applies:

• Customs Fees: Your order may be subject to import duties, taxes, or customs clearance fees levied by the destination country.
• Buyer Responsibility: These charges are the sole responsibility of the buyer. We are unable to estimate these costs in advance.
• Customs Documentation: We will provide accurate customs documentation, including the product description and value, to facilitate clearance.
• Delays: Customs clearance may cause delays beyond our estimated delivery times.

Please contact your local customs office for more information about potential fees before placing your order.

9 Lost or Damaged Packages

We take great care in packaging your order to minimize the risk of damage during transit. However, if your package is lost or arrives damaged, please follow these steps:

• Damaged Packages: If your order arrives damaged, please take photos of the packaging and the damaged items, and contact us within 48 hours of delivery.
• Lost Packages: If your package is marked as delivered but you have not received it, please contact us immediately. We will open an investigation with the shipping carrier.

We will work with the carrier to resolve the issue. In the event of a lost or damaged package, we will provide a refund or replacement, subject to the carrier's investigation results.

10 Shipping Restrictions

We currently do not ship to the following destinations:

• Countries subject to US trade embargoes or sanctions.
• PO Boxes or APO/FPO addresses (for certain carriers).
• Some countries may have restrictions on textile imports. Please check your local regulations.

If you are unsure whether we ship to your location, please contact us before placing your order.

11 Order Changes & Cancellations

If you need to change or cancel your order, please contact us as soon as possible:

• Before Processing: If your order has not yet been processed, we may be able to cancel or modify it.
• After Processing: Once your order has been processed, we may not be able to cancel it. However, you can return the items in accordance with our Refund and Return Policy.
• Custom Orders: Custom orders cannot be canceled once production has begun.

12 Contact Us

If you have any questions about this Shipping Policy, or if you need assistance with tracking your order, please reach out to us:

• Address: 2727 Autumn Bluff Way, Lawrenceville, GA 30044
• Phone: (+1) 770-770-6285
• Email: contact@tgdealsllc.com

Our support team is available Monday through Friday, 9:00 AM to 7:00 PM EST.