1 Overview

At tgdealsllc, customer satisfaction is our priority. We take great care in manufacturing and inspecting every product before shipment. However, we understand that sometimes things don't go as planned. This policy explains how we handle returns, refunds, and exchanges for our textile products.

If you have any questions about this policy, please contact us before initiating a return.

2 Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• Timeframe: You must notify us within 7 days of receiving your order.
• Condition: Products must be unused, unwashed, and in their original packaging with all tags attached.
• Proof of Purchase: A valid order number or receipt is required.
• Reason: Returns are accepted for defective items, incorrect shipments, or if the product does not match the ordered specifications.

Returns that do not meet these conditions may be declined or subject to a restocking fee.

3 Non-Returnable Items

The following items cannot be returned or refunded:

• Custom Orders: Products manufactured to your specific requirements, including custom colors, sizes, or branding.
• Clearance Items: Products purchased at discounted clearance prices.
• Used Products: Items that have been used, washed, or altered.
• Bulk Orders: Large-volume orders may be subject to different return terms. Please contact us for details.

If you are unsure whether your item is returnable, please reach out to us before purchasing.

4 Damaged or Defective Items

We take quality seriously. If you receive a damaged or defective product, please follow these steps:

• Notify Us: Contact us within 48 hours of delivery.
• Provide Documentation: Include photos of the damage or defect, along with your order number.
• Return Authorization: We will provide you with instructions for returning the item.

We will cover the return shipping costs for damaged or defective items. Once we receive and inspect the item, we will issue a full refund or send a replacement at no additional cost.

5 Incorrect Orders

If you receive an item that does not match your order (wrong product, color, size, or quantity), please contact us immediately. We will:

• Arrange for the correct item to be shipped to you.
• Provide a prepaid return label for the incorrect item.
• Refund any shipping costs you paid for the original order.

Please do not return the incorrect item without first contacting us for authorization.

6 How to Initiate a Return

To initiate a return, please follow these steps:

• Step 1: Contact us at contact@tgdealsllc.com or call (+1) 770-770-6285 with your order number and the reason for the return.
• Step 2: Wait for a return authorization confirmation from our team. This will include the return address and any specific instructions.
• Step 3: Package the item securely in its original packaging, including all tags and accessories.
• Step 4: Ship the item to the provided return address using a trackable shipping method.
• Step 5: Once we receive and inspect the item, we will process your refund or exchange within 5-7 business days.

7 Refund Process

Refunds are processed after we receive and inspect the returned item. Here's what to expect:

• Timing: Refunds are typically processed within 5-7 business days of receiving your return.
• Method: Refunds are issued to the original payment method used for the purchase.
• Shipping Costs: Original shipping costs are non-refundable unless the return is due to our error (damaged, defective, or incorrect item).
• Restocking Fee: A 15% restocking fee may apply to returns that are not due to our error. This covers the cost of inspection, repackaging, and restocking.

You will receive a confirmation email once your refund has been processed.

8 Exchanges

We are happy to exchange items that are damaged, defective, or incorrectly shipped. To request an exchange:

• Contact us with your order number and the reason for the exchange.
• We will arrange for the replacement item to be shipped to you.
• Return the original item using the provided return label.

Exchanges are subject to product availability. If the replacement item is out of stock, we will issue a full refund instead.

9 Shipping Costs for Returns

When We Cover Shipping: We will cover return shipping costs for:

• Damaged or defective items
• Incorrect orders (wrong product, size, or color)
• Items that do not match the specifications

When You Cover Shipping: You are responsible for return shipping costs if:

• You changed your mind and no longer want the product.
• You ordered the wrong size or color (for non-custom items).
• The return is for a reason not caused by our error.

We recommend using a trackable shipping method for all returns, as we are not responsible for lost packages.

10 International Orders

For international orders, please note the following:

• Return shipping costs are the responsibility of the buyer unless the return is due to our error.
• International returns may take longer to process due to customs and shipping times.
• Customs duties, taxes, and fees paid at the time of purchase are non-refundable.
• Please mark international returns as "Returned Goods" to avoid additional customs charges.

11 Contact Us

If you have any questions about this Refund and Return Policy, or if you need assistance with a return, please reach out to us:

• Address: 2727 Autumn Bluff Way, Lawrenceville, GA 30044
• Phone: (+1) 770-770-6285
• Email: contact@tgdealsllc.com

Our support team is available Monday through Friday, 9:00 AM to 7:00 PM EST.